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SKYWARD TELECOM

Enterprise IT Infrastructure

SLA-Guaranteed Operations

Support & AMC Services

Your infrastructure doesn't stop. Neither does our support.

P1 - Critical Outage 24x7x365
< 30m / 2h On-Site

Core network down, production hypervisor failure, perimeter cybersecurity breach.

P2 - High Severity 24x7x365
< 1h / 4h On-Site

Redundant switch failure, secondary firewall fault, partial WLAN degradation.

P3 - Standard 8x5 Business
Next Business Day

User moves/changes, minor VLAN adjustments, scheduled firmware maintenance.

Direct Support Hotline

For emergency escalations or new AMC contract discussions: